FAQ for ordering

return

Yes, you can return an item within 60 days of receipt as long as it is in an unused, undamaged condition and still in the original packaging.

To request a return, please contact us at shop@lcredi.de and request your return documents. We will then provide you with instructions on how to return the item.

As a rule, we bear the costs for the return within Germany for you.

Once we have received and inspected the returned item, we will issue a refund to your original payment method within 5-7 business days.

Yes, you can exchange an item by sending it back and then making a new purchase. Please note that we do not do direct exchanges.

If the item is damaged or worn, we cannot issue a refund. Please ensure the item is in an unused and undamaged condition when returning it.

package tracking

As soon as your order has been shipped, you will receive a shipping confirmation email with a link to track the package. With this link you can track the status of your order and the location of your package in real time.

If the package tracking link is not working, please check that you entered the link correctly and that it is the most recent link. If the problem persists, please contact our customer service and provide us with your order number and name so that we can assist you.

In some cases, the status of your package may not update immediately. This can be because the package is still on its way to the next location or because the transport service provider has not yet updated the data. Please be patient and check the package tracking again later.

If your package has been marked as "delivered" but you have not received it, please first check the delivery address and ask your neighbors if they accepted the package for you. If you still cannot find the package, please contact our customer service so we can help you.

No, once your order has been dispatched, the delivery address can no longer be changed. Therefore, please check the delivery address carefully before sending your order.

If you want to change the delivery date, we recommend that you contact the transport service provider directly and see if a change in the delivery date is possible. You can usually change the delivery date online via the transport service provider's website or by telephone.

Parcel has not arrived

If your package hasn't arrived, please check the package tracking status first to make sure it's actually on its way. If the package tracking status has not been updated or is not available, please contact our customer service to initiate an investigation of the package.

We aim to respond to all inquiries within 24 to 48 hours. Depending on the workload, however, it may take longer. Please be patient while we process your request.

If your package is lost, we will initiate an investigation through the carrier to determine the whereabouts of the package. If the package is not found, we will refund the full amount of your order or send you a replacement delivery, depending on your choice.

Yes, if your package hasn't arrived you can either request a refund or a replacement. Please contact our customer service to arrange for the package to be examined and request a refund or replacement.

If your package was delivered to the wrong address, please contact our customer service to arrange for the package to be examined. We will work with the carrier to deliver the package to the correct address or arrange a refund or replacement.

My package arrived broken

If your package arrived damaged or broken, please take photos of the damaged items and packaging immediately. Then contact our customer service to arrange for an examination of the package. Please keep the damaged package and contents pending investigation.

We are responsible for damaged shipments and will endeavor to find a satisfactory solution.

Yes, if your package arrived damaged you can either request a refund or a replacement. Please contact our customer service to arrange for the package to be examined and request a refund or replacement.

We aim to respond to all inquiries within 24 to 48 hours. Depending on the workload, however, it may take longer. Please be patient while we process your request.

If we need to carry out an inspection of the package, you may need to send the damaged package back to us. In this case, we will reimburse you for the return shipping costs.

No order confirmation received

If you did not receive an order confirmation, please check your spam or unsolicited email folder. It is also possible that the e-mail address you provided when ordering was incorrect. If you still cannot find an order confirmation, please contact our customer service to ensure that your order was placed successfully.

As a rule, you should receive an order confirmation by e-mail within a few minutes after completing your order. If you after 24 hours
If you still haven't received an order confirmation, please contact our customer service.

Yes, you can change the email address to which your order confirmation is sent. Please contact our customer service to make the change.

If you accidentally entered an incorrect email address, please contact our customer service to correct it. We will then
Send order confirmation to the correct email address.

Yes, you can track your order by logging into your customer account on our website. There you will find the current status of your order and information on delivery.

Please contact us as soon as possible so that we can help you resolve the issue. We will do our best to ensure you receive all the necessary information about your order.

No delivery note received

If you have not received a delivery note, please check the package carefully for any loose papers. If you still cannot find a delivery note, please contact our customer service and provide us with your order number and name so that we can assist you.

Yes, we can email you a copy of your delivery note. Please contact our customer service and give us your order number and your name so that we can help you.

Yes, a delivery note is included with every order. If you did not receive a delivery note, this may be an oversight. Please contact our customer service so we can fix the problem.

No, the content of the order on the delivery note cannot be changed. The delivery note reflects the content of the order at the time of shipment.

No, the delivery note is automatically sent to the delivery address of your order. If you want to send the delivery note to a different address, please contact our customer service.

No invoice received

If you haven't received an invoice, please check your spam or unsolicited mail folder. It is also possible that the e-mail address you provided when ordering was incorrect. If you still cannot find an invoice, please contact our customer service to ensure that your order has been placed successfully.

You should usually receive an invoice via email within a few minutes of completing your order. If you still haven't received an invoice after 48 hours, please contact our customer service.

Yes, you can change the email address your invoice is sent to. Please contact our customer service to make the change.

If you accidentally entered an incorrect email address, please contact our customer service to correct it. We will then send the invoice to the correct email address.

No, we do not issue physical invoices. We send all invoices by email in PDF format.

Contact

If you have any further questions or need help, please contact our customer service.